There is clearly a difference in perceptions of healthcare providers. Those that encourage and promote healing and those that mechanically go through the protocols. What is the difference? I pondered this during my husbands hospitalization. I watched every nurse and physician who came into his room.
There is a natural barrier of fear and uncertainty when you are a patient in the hospital and….. there is a way to break down that barrier. First, I have to know who you are. Tell me your name and ask me my own. It’s a relationship. I want to know you and I need for you to know me. Sit with me and hold my hand. Touch my shoulder. Be present with me when neither of us have words. Stand in silence with my tears. To remain in that sterility of a medical profession feels empty and cold.
“Hello Pat. My name is Phyllis. I’m sorry you’re here but thank you for trusting us to come to our hospital. We care about you and I want you to know that.” The walls came tumbling down.
Thank you to all the staff who broke down the barriers of fear. Who sat with Trip during the night. Even when you didn’t have time – you made time for him and for me. Who made sure we knew who they were by writing their names on white boards in the room. Thank you for climbing with us over every mountain of uncertainty – sometimes even pulling and pushing us along the way. The key word is that it was always ‘us’. You and me. You and Trip. And, not us alone. You made us feel like we mattered. And, there is a tremendous dose of healing in that alone.
Thank you. Your reward is coming and it will be certain.
“But as for you, be strong and do not give up for your work will be rewarded.” 2 Chronicles 14:7